1. How did you choose the price points?
    1. All of the materials used in our pillows are sourced, cut and sewn in Los Angeles using a small batch method.  Everything used in our line is intentional, from the sourcing down to the person that sews them.  With that said, making things ethically in small batch is no small feat and certainly isn't inexpensive.  We strive to keep pricing as low as we can while doing things ethically.  Our pillow inserts are made from the finest materials and filling - everything is made in Los Angeles, CA
  2. How long will it take to process my order?
    1. We strive to process and fulfill orders within 5-7 business days after payment verification. Please note that processing times may vary during busy periods or holidays.
  3. What are my shipping options?
    1. We offer various shipping options depending on your location and the size/weight of your order. During the checkout process, you will be able to select the most suitable shipping method for your needs.
  4. How much will shipping cost?
    1. Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping charges will be displayed during the checkout process once you provide the necessary information.
  5. Do you ship internationally?
    1. No, as of now THROW is only shipped within the continental US.
  6. Can I track my order?
    1. Yes, once your order is shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor the progress of your package on our website or the shipping carrier's website.
  7. What if my package gets lost or damaged during shipping?
    1. We take great care in packaging your items securely, but if your package arrives damaged, please contact our customer support team within 5 business days with photographic evidence of the damage. We will work with you to resolve the issue and arrange for a replacement if necessary.
  8. Can I change my shipping address after placing an order?
    1. We understand that circumstances may change. If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
  9. Do you offer local pickup?
    1. At this time, we do/don't offer local pickup.
  10. What is your return/exchange policy?
    1. We have a 15 day return/exchange policy. If you are not satisfied with your purchase, please contact our customer support team within the specified timeframe to initiate the return/exchange process.
  11. How can I contact your customer support team?
    1. You can reach our customer support team by throwla.co@gmail.com . We are available Monday through Saturday from 7AM to 7PM PST and will respond to your inquiries as soon as possible.